Privacy Policy

Who we are

Sonnen Energie Technik is the data controller for information collected through this website.
Hari Business Park, Warehouse 2, off Community Road, Syokimau, Kenya · P.O. Box 1580 – 00606, Nairobi · +254 715 757 601 · sonnenkenya@gmail.com

Information we collect

• Information you give us directly: when you contact us by phone, WhatsApp or email, we receive your name, contact details and any information you choose to share about your enquiry or property. This website does not collect enquiries through an on-site form.
• Information collected automatically: when you visit the site, we collect standard analytics data through Google Analytics — such as the pages you view, time spent on the site, your approximate location, and your device and browser type. This is collected using cookies.

Cookies

Cookies are small files stored on your device. We use Google Analytics cookies to understand how visitors use the site so we can improve it. You can block or delete cookies through your browser settings; doing so will not affect your ability to use the site.

How we use your information

• To respond to your enquiries and provide the quotes and services you request
• To understand how visitors use the site and to improve it

We do not use your information for automated decision-making, and we do not sell it.

Sharing your information

We do not sell or rent your personal information. Analytics data is processed on our behalf by Google as part of Google Analytics; see Google's Privacy Policy for how Google handles data. We may disclose information where required by law.

Data retention

We keep enquiry information only for as long as needed to assist you and to meet legal obligations. Analytics data is retained according to our Google Analytics settings.

Your rights

Under the Data Protection Act, 2019, you have the right to access the personal data we hold about you, to request correction or deletion, to object to or restrict processing, and to withdraw consent. To exercise any of these, contact us at sonnenkenya@gmail.com. You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya.

Security

We take reasonable measures to protect your information against loss, misuse and unauthorised access.

Links to other sites

Our site may link to external websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

Changes to this policy

We may update this policy from time to time. The effective date above reflects the latest version.

Contact us

For any privacy questions or requests: sonnenkenya@gmail.com · +254 715 757 601.